Customer for life
by Bo from DealerRater.com
December 3, 2018
5 5 5 5 5 4.9 (20983 reviews)
I went to Offlease on my Brother’s recommendation. He purchased a Lexus and a Toyota from them in the past. Never accepted such an honest, beeline forward, chump aggressive experience. This is not the archetypal acclimated car dealership we are all accustomed with. I don’t apperceive of any abode that would accommodate you with carfax letters on every vehicle. And if that’s not abundant they alike accept a “true car” analysis performed account accident ahead abiding (even if it had been repaired). You can analysis drive as abounding cars as you ambition (and accept me I did). Finally they’ll alike let you booty the car the your artisan (although I never did account I trusted them so abundant I didn’t feel like I bare to). My sales rep, Jared, was consistently able from the time I batten to him on the buzz to the final handshake. My mom and I were there the absolute afternoon till closing attractive at cars, demography analysis drives and allurement questions. Never already did I feel pressured or rushed to buy anything. This is amazing because Jared allegedly fabricated 3 sales that day and not already did I feel alone or rushed. He accommodating all aspects of the auction and followed up with account that was above my expectations (more on this later). Toby did my trade-in appraisement and the $500 he gave me for my 13 years adolescent chiral Chevy HHR was what I had hoped to get (and apparently added than what it was absolutely worth). The clamp was questionable, it consistently appropriate two ignitions to start, and it had 190K miles. Bottom line, I am actual blessed with the amount I got for my barter in. Toby could accept been a jerk, he never fabricated fun of my ride or gave me some hardball appraisement tactic. He artlessly declared the issues he begin with my car and gave me his able appraisal. Thanks! Well, eventually we had to get the paperwork done to accomplish the auction official and Albert fabricated it easy. He approved to advertise me the continued assurance but was never ambitious about it. He explained the affidavit I was signing and did it all bound because he was acutely organized. We ran into a problem, I didnt accept my appellation with me and GMAC didn’t abolish the affirmation on my car alike admitting my barter in was paid off. Long adventure short, I accomplished the barter in afterwards I already purchased the car off their lot. I was anxious that they would try to abatement my barter in amount for my old HHR but they were accurate to their chat and gave me $500 additional $30 (for the tax I would accept adored had I did the barter in on the day of sale). Seriously, that’s unbelievable! What absolutely afflicted me best was how they (thanks Stephanie alike admitting I never met you in person) took affliction of me alike afterwards I purchased the Caravan. So the Caravan that my Mom chose had a aberrant beating during my analysis drive. They had their artisan analysis it out and they told me it was the rear tires. Well, they promised me they’d alter the tires at no charge. Botheration was their account administration was actual active and backed up for days. They wouldn’t be able to change my tires until 5 canicule afterwards my purchase. Wait a second… I alone accept 5 canicule to acknowledgment this car. Sounds apprehensive right? Nope! They emailed me a agenda that I could booty to any PepBoys to accept the rear tires replaced at my convenience. Are you badinage me?! So I took it to PepBoys, they afflicted out the rear Michellin to new Michellin (not some bargain crap) tires and now the car I aloof bought rides as bland as it should. Guys acknowledgment for this amazing car affairs experience. You accept becoming yourself a chump for life.
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